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Google Sheets Ticket Management
Google Sheets Ticket Management
Use a familiar tool to manage customer tickets with no additional software or fees.
Teams can manage customer support tickets directly within Google Sheets.
Consolidate all customer incidents in one place and track progress to ensure timely resolution and follow-up.
CASE MANAGEMENT
Application Type:
Applications
Solution:
Voice of the Customer
Category:
Case Management
Highlight Feature
No additional setup or cost: Manage customer tickets using existing spreadsheets with no additional fees or setup required.
Familiar tool: Handle customer support tickets directly within the already familiar Google Sheets.
Ticket centralization and closing the loop: All customer feedback is in one place, to track progress, and ensure timely resolution and follow-up.
Use Cases
Automated workflows: Automate ticket workflows to reduce manual processes, streamline collaboration between teams, and increase productivity.
Feedback management: Track customer feedback and comments, making it easy to review and analyze data to improve customer satisfaction.
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Google Sheets Ticket Management