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Freshdesk Mini-App

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Freshdesk Mini-App

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    Create Freshdesk tickets automatically from the Filum Experience Management Platform.
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    Track the tickets to ensure customer feedback is fully followed-up and closed.
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    Collaboration-made-easy to ignite the culture of actions
CASE MANAGEMENT
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Application Type:
Applications
Solution:
Voice of the Customer
Category:
Case Management
Highlight Feature
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    Simple installation: Easy to integrate your Freshdesk account into Filum with a few clicks.
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    Comprehensive support: Filum supports all Freshdesk ticket types and statuses
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    Text piping support: Each ticket is pre-filled with customer and incident data to provide the full context of the situation to your team.
Use Cases
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    Streamline ticket creation: Create a Freshdesk ticket automatically for each bad feedback so your team can focus on issue resolution
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    Collaboration with ease: Create and assign Freshdesk tasks for the right team directly on Filum.
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    Close the feedback loop automatically: Send emails or Zalo messages to your customers to let them know their voices are heard.
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