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Freshdesk Mini-App
Freshdesk Mini-App
Create Freshdesk tickets automatically from the Filum Experience Management Platform.
Track the tickets to ensure customer feedback is fully followed-up and closed.
Collaboration-made-easy to ignite the culture of actions
CASE MANAGEMENT
Application Type:
Applications
Solution:
Voice of the Customer
Category:
Case Management
Highlight Feature
Simple installation:
Easy to integrate your Freshdesk account into Filum with a few clicks.
Comprehensive support:
Filum supports all Freshdesk ticket types and statuses
Text piping support:
Each ticket is pre-filled with customer and incident data to provide the full context of the situation to your team.
Use Cases
Streamline ticket creation:
Create a Freshdesk ticket automatically for each bad feedback so your team can focus on issue resolution
Collaboration with ease:
Create and assign Freshdesk tasks for the right team directly on Filum.
Close the feedback loop automatically:
Send emails or Zalo messages to your customers to let them know their voices are heard.
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