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From first touch to real loyalty.

Filum.ai is pioneering as a next-gen Agentic AI platform for seamless and truly meaningful customer experiences.

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In a world wheretechnology meets emotion,every customer touchpoint - no matter how small - is a chance toconnect authentically and grow meaningfully.
Founding StoryFounding Story

Founding Story

Founded in 2020 by a global team from Silicon Valley and Vietnam, Filum.ai was built on the belief that AI will redefine business-customer connections.
MissionMission

Mission

Filum.ai uses data and AI to help businesses deliver exceptional experiences, build loyalty, and drive sustainable growth.
VisionVision

Vision

A future where every customer interaction is intelligent, personalized, and seamless -empowering businesses in Asia to grow with care, confidence, and connection.
Core Values
Do rightDo right

Do right

We uphold ethics in every action, even when unseen, because integrity is the foundation of trust with customers, partners, and our team.

Do RealDo Real

Do Real

We choose projects with clear goals and lasting values to all. Filum never settles for hollow wins or token efforts.

Do DeepDo Deep

Do Deep

We always start by deeply listening and understanding the root cause. Then combine first-principle thinking, empathy, and data for a holistic view.

Do with AIDo with AI

Do with AI

AI is integrated into every stage, from R&D to operation. We empower smarter, more efficient, and more creative work.

Do LeadDo Lead

Do Lead

At Filum, each member is a leader. All embrace challenges, own outcomes, lead by example, and continuously learn.

What makes us different

"We believe in the transformative power of AI and continuously harness it to unlock a new era of Customer Experience for businesses."

Global Expertise, Local Insight
Global Expertise, Local Insight
Built by founders with Silicon Valley & Vietnam backgrounds, deep APAC experience.
AI-Native by Design
AI-Native by Design
Platform engineered for AI Agents from day one.
Tangible Results
Tangible Results
Solving specific business problems in sales, CS, CX.
Tailored for SEA
Tailored for SEA
Native Vietnamese support, deep local platform integration (e.g., Zalo).
Our Product Platform
Customer Service AI
Customer Service AI
Customer Service AI
Next-gen customer service with AI
Voice of Customer
Voice of Customer
Voice of Customer
Listen to your customers anytime, anywhere
Voice of Customer
Customer Insight
Customer Insight
Customer Insight
Turn data into deep customer understanding
Customer Insight
Customer 360
Customer 360
Customer 360
Engage customers and drive their lifetime value
Customer 360
Our Leadership & Teams
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Our Team Spirit

At Filum, we build features to solve real problems - not to impress. We speak to connect - not to attract attention. We analyze to take actions - not to report.

 

Speak less-connect deeper. Act with intention-deliver real results. Inspire-with intelligence and kindness.

Create meaningful experiences, build lasting relationships.

Filum AI Agent empowers businesses to listen deeply, understand quickly, and deliver exceptional experiences.

Life at Filum
Where humans and AI collaborate to learn, adapt, and innovate every day.
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