From first touch
to real loyalty.

Filum.ai is pioneering as a next-gen Unified CX Platform for seamless and truly meaningful customer experience.

A long-term partner in delivering experiences that matter, for businesses that care.

Invested in and supported by

Trusted by businesses for measurable impacts

Founding Story

Founded in 2020 by a team from Silicon Valley and Vietnam, Filum was born to solve the pressing challenge of fragmented customer data that leaves businesses “drowning in data but starving for insight,” leading to disjointed experiences and missed growth opportunities.

Mission

Empowering businesses through a unified and intelligent technology platform that connects fragmented customer data, transforms it into actionable business intelligence, and creates exceptional experiences to drive growth.

Vision

To create a future where every decision stems from deep customer understanding, and every experience is meaningfully personalized — empowering Asian enterprises to achieve sustainable growth.

Hùng Trần

Investment & advisory

PhD in Computer Science, University of Iowa, USA.
Technology expert with over 20 years of experience in science, technology, and AI, including work with Silicon Valley startups in the United States.
Founder of Got .
Founder of the STEAM for Vietnam project.
Founder of AIForVietnam.org.

Dũng Trần

Investment & advisory

With over 20 years of experience in technology and entrepreneurship, he has successfully invested in startups such as Base, AccessTrade, and others.
Founder and Chairman of the Board of Directors of MOG Vietnam Group.
Chief Executive Officer at Tinh Van Telecom.

Viển Trần

Co_Founder & CEO

Over 10 years of experience in SaaS solutions for small and medium-sized enterprises (SMEs) in Vietnam.
Co-founder and Southern Region Director at Base.vn.
Regional Director at Haravan.com.

Minh Lê

Co_Founder & CCO

Over 5 years of experience in implementing enterprise digital transformation across the Southeast Asia region.
Head of Implementation at Base.vn.
Top 25 Most Creative CS Leaders 2023.
Lecturer for Go-live Experience for SME+.
Research Collaborator, Digital Futures of Work Program.

Hiệp Nguyễn

Co_Founder & CTO

Over 5 years of experience as a software engineer at technology startups.
Technology Lead at Got It.
Technology Lead for the Giup Toi application.
Technology Lead at STEAM for Vietnam.
Technical Coach at Gemo Engineering Accelerator.

Pháp Trịnh

Advider & CX Expert

Customer Experience Expert at PLC.
Former Retail Channel Manager – Apple South Asia.
Former Regional Training & Sales Manager at Beiersdorf.

Đức Hoàng

Advider & CX Expert

The first Vietnamese professional to earn the full set of international CX certifications, including CCXP, XMP, CCX, and CCCX.
Head of CX & Process Optimization at MSB.