From first touch
to real loyalty.
Filum.ai is pioneering as a next-gen Unified CX Platform for seamless and truly meaningful customer experience.
A long-term partner in delivering experiences that matter, for businesses that care.
Founding Story
Mission
Vision
Hùng Trần
Investment & advisory
- PhD in Computer Science, University of Iowa, USA.
- Technology expert with over 20 years of experience in science, technology, and AI, including work with Silicon Valley startups in the United States.
- Founder of Got .
- Founder of the STEAM for Vietnam project.
- Founder of AIForVietnam.org.
Dũng Trần
Investment & advisory
- With over 20 years of experience in technology and entrepreneurship, he has successfully invested in startups such as Base, AccessTrade, and others.
- Founder and Chairman of the Board of Directors of MOG Vietnam Group.
- Chief Executive Officer at Tinh Van Telecom.
Viển Trần
Co_Founder & CEO
- Over 10 years of experience in SaaS solutions for small and medium-sized enterprises (SMEs) in Vietnam.
- Co-founder and Southern Region Director at Base.vn.
- Regional Director at Haravan.com.
Minh Lê
Co_Founder & CCO
- Over 5 years of experience in implementing enterprise digital transformation across the Southeast Asia region.
- Head of Implementation at Base.vn.
- Top 25 Most Creative CS Leaders 2023.
- Lecturer for Go-live Experience for SME+.
- Research Collaborator, Digital Futures of Work Program.
Hiệp Nguyễn
Co_Founder & CTO
- Over 5 years of experience as a software engineer at technology startups.
- Technology Lead at Got It.
- Technology Lead for the Giup Toi application.
- Technology Lead at STEAM for Vietnam.
- Technical Coach at Gemo Engineering Accelerator.
Pháp Trịnh
Advider & CX Expert
- Customer Experience Expert at PLC.
- Former Retail Channel Manager – Apple South Asia.
- Former Regional Training & Sales Manager at Beiersdorf.
Đức Hoàng
Advider & CX Expert
- The first Vietnamese professional to earn the full set of international CX certifications, including CCXP, XMP, CCX, and CCCX.
- Head of CX & Process Optimization at MSB.
Hiếu Phạm
Data Advisor
- Data Analytics Consultant at L'Oréal, France.
- Former Data Analytics Specialist in market and consumer intelligence at Ubisoft.
Việt Huỳnh
Angel Investor
- Vice Chairman and Co-founder at Bee Capital.
- Co-founder and Chief Financial Officer at Nha Khoa Kim.
- Investment banking experience at Morgan Stanley.
Sunny Hiền Nguyễn
Product Advisor
- Former Director of Product Development at Adobe.
- Former Product Director at Nestlé.
- Over 10 years of experience in technology product development.
Do right
We uphold ethics in every action, even when unseen, because integrity is the foundation of trust with customers, partners, and our team.
Do Real
We choose projects with clear goals and lasting values to all. Filum never settles for hollow wins or token efforts.
Do Deep
We always start by deeply listening and understanding the root cause. Then combine first-principle thinking, empathy, and data for a holistic view.
Do with AI
AI is integrated into every stage, from R&D to operation. We empower smarter, more efficient, and more creative work.
Do Lead
At Filum, each member is a leader. All embrace challenges, own outcomes, lead by example, and continuously learn.
Create meaningful experiences, build lasting relationships.
Filum AI Agent empowers businesses to listen deeply, understand quickly, and deliver exceptional experiences.
