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From first touch to real loyalty.

Filum.ai is pioneering as a next-gen Unified CX Platform for seamless and truly meaningful customer experience.

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Founding StoryFounding Story

Founding Story

Founded in 2020 by a team from Silicon Valley and Vietnam, Filum was born to solve the pressing challenge of fragmented customer data that leaves businesses “drowning in data but starving for insight,” leading to disjointed experiences and missed growth opportunities.
MissionMission

Mission

Empowering businesses through a unified and intelligent technology platform that connects fragmented customer data, transforms it into actionable business intelligence, and creates exceptional experiences to drive growth.
VisionVision

Vision

To create a future where every decision stems from deep customer understanding, and every experience is meaningfully personalized — empowering Asian enterprises to achieve sustainable growth.
Core Values
Do rightDo right

Do right

We uphold ethics in every action, even when unseen, because integrity is the foundation of trust with customers, partners, and our team.

Do RealDo Real

Do Real

We choose projects with clear goals and lasting values to all. Filum never settles for hollow wins or token efforts.

Do DeepDo Deep

Do Deep

We always start by deeply listening and understanding the root cause. Then combine first-principle thinking, empathy, and data for a holistic view.

Do with AIDo with AI

Do with AI

AI is integrated into every stage, from R&D to operation. We empower smarter, more efficient, and more creative work.

Do LeadDo Lead

Do Lead

At Filum, each member is a leader. All embrace challenges, own outcomes, lead by example, and continuously learn.

Our Product Platform
Customer Service AI
Customer Service AI
Customer Service AI
Next-gen customer service with AI
Voice of Customer
Voice of Customer
Voice of Customer
Listen to your customers anytime, anywhere
Voice of Customer
Customer Insight
Customer Insight
Customer Insight
Turn data into deep customer understanding
Customer Insight
Customer 360
Customer 360
Customer 360
Engage customers and drive their lifetime value
Customer 360

Create meaningful experiences, build lasting relationships.

Filum AI Agent empowers businesses to listen deeply, understand quickly, and deliver exceptional experiences.

Life at Filum
Where humans and AI collaborate to learn, adapt, and innovate every day.
Life at Filum
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Comprehensive experience management platform with
 GenAI
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Achievement
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Solution Package
AI Agent for Sales
AI Agent for Customer Service
Customer Engagement (Coming)
Customer Experience Management
Platform
Solutions
Sector
Retail
Healthcare
F&B
Education
Technology
Metrics
CSAT
NPS
CES
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Solution comparison summary
Filum vs. Survey Monkey
Filum vs. Qualtrics
Filum vs. Google Forms
Filum vs. Intercom
Filum vs. Zendesk
Filum vs. Freshchat
Filum vs. Saleforce
Filum vs. n8n
Filum vs. Pancake
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Resource Center
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About Us
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Reach out to us
explore@filum.ai
+84 888 18 1313
Head Office:173 Tran Nao, An Khanh Ward, Thu Duc City
© 2024 Filum Inc. All rights reserved.
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